Terms and Conditions

The following services and rates ARE INCLUDED in your move:
  • Disassembly & Reassembly: of BASIC Furniture (Please ask your account representative what is considered Basic Furniture)
  • Loading & Unloading: This does not include debris removal at unloading. (see below)
  • Blankets/Protective pads: Free Use Of blankets & Padding, Belts, Ties, and Straps For added protection of your furniture during the loading and offloading. (This does not include: Mattress, Glass, Mirrors or electronics, etc. unless otherwise specified.)
  • Stairs: first flight (maximum 12 steps) is free, inside flights in townhomes are no charge. Each additional flight is $75.00
  • Transportation: Tolls, Mileage, and Fuel
  • Basic liability: ($0.60/lb per article) is included in all relocation services. For any additional coverage please contact your Relocation Specialist or see your Welcome email.
  • Storage: The FIRST 30 days from the date of your pick-up are free, AFTER 30 days, your storage rate is $0.60 per cubic foot, with a minimum storage rate of $300.00. Storage rates are not pro-rated, and 30 days of free storage must be coordinated with an WAYFLOWERS VAN LINES LLC staff member before your pick-up. *If your shipment is in transit to your destination, and you need emergency storage, the rate will remain at $0.60, and 30 days will not be included as this is after the transit has started.
The following services are NOT included in your Relocation Service:
Please read carefully
  • Elevator fee is $75.00 (1-time charge) per stop at the origin/destination location.
  • Long Carry for example: From where our truck is parked to your door, if it's 75 feet or more, an additional charge of $75 per every 75 feet will apply.
  • Additional Packing: For Self (customer) packed services, If you need your mover to pack any boxable items, including Mattress, Glass, Mirrors or electronics, etc. unless otherwise specified on the estimate, packing materials like bubble wrap, boxes, tape, shrink wrap, mattress covers, glass crates, TV crates, etc. are an extra cost. (Packing materials will be charged solely based on what will be used for your move and according to the packing material order form)
  • Debris Removal: Debris removal prices depend on the size of your shipment and the availability of the space in the trailer at the destination. To get pricing and schedule, please contact your Relocation Specialist.
  • Shuttle service (varies): If a shuttle is required at origination or destination points that cannot accept an 18-wheel semi-trailer. Most situations don't require a shuttle, however, if it is required, it will be charged at $1.00 per cubic foot to transfer your items, with a minimum of $400.00.
  • Bulky item ($150.00): denotes any items that cannot be stacked on top of or beneath. It's a special item that is awkwardly shaped and typically extra-large in size. (i.e. treadmill, canoe, extra fragile floor based* items, etc.)
  • Safes/Rolling tool chest: Any safe or large to XL toolbox with wheels must be emptied and there will be a charge of $1.00 per lb unless otherwise noted by an WAYFLOWERS VAN LINES LLC specialist.
  • Piano handling fees:
  • upright - $150
  • baby grand & grand-$350 these charges do not include packing or the weight of the item
  • Blankets: You may purchase the blankets to keep that were used for your service at $10.00 per blanket.

CANCELLATION POLICY - once reservations have been made with WAYFLOWERS VAN LINES LLC, deposits are refundable if in writing up to 2 full business days (Mon-Fri 10 am-6 pm Eastern standard time) before the originally scheduled pickup date. Deposits are not refundable if cancellation is made less than 2 business days before the scheduled pickup date to finalize the request you need to contact your representative.
I agree to pay the total charges for moving services to be provided by WAYFLOWERS VAN LINES LLC (the "Company"). I understand that my deposit/fee represents only a portion of my total estimated service charges. For scheduling and routing purposes my deposit/fee is not refundable unless I notify the Company in writing by sending an email to our accounting department at wayflowersvanlines@gmail.com of my intent to cancel the estimate or to place the move on hold, at least 48 hours (Saturday, Sundays and Holidays not included) prior to original the pack or load date (whichever comes first) listed above. I understand that if I cancel my move less than 48 hours prior to the originally scheduled pack or load date and the truck has not arrived at the pick-up location then I am only entitled to receive a credit of my deposit for future interstate moving services to be used by the cardholder within a 12-month period from the date of cancellation. If I cancel my move less than 48 hours prior to the original pick-up or load date and the truck has arrived to attempt services, then I am not entitled to a refund or a credit of my deposit/fee. All credit card refunds will be processed on my next billing statement.

Estimated delivery time frames are based on mileage, your chosen first available delivery date (if applicable), and the size of the load. With these factors in mind, delivery can take anywhere from 2-21 business days (30 days) from the first available delivery date that you provide.
Please be advised that the Requested Delivery Date is a request but not a guarantee. We will do everything that is possible to deliver your shipment on the requested date, but this is not a guarantee. Please notify your Account Manager or Relocation Specialist of any delivery restrictions you may have.
  • A 25% Security Deposit is required at the time of booking to schedule your move date.
  • 50% of the remaining total balance is due at the pickup date via cash, cashier's check, or Postal money order.
  • The remaining delivery balance is due upon delivery, prior to unloading via cash or postal money order only (Must be purchased at USPS office only).
  • Depending on the service area, in most cases, we may be able to offer alternative payment methods such as Venmo, Cash app with a 3% processing fee, or Zelle, please check with your financial institution as many have a low daily limit you can do each day.
  • WAYFLOWERS VAN LINES LLC will not accept credit cards for origin or destination services.
The Shipper has agreed to receive and subsequently received the FMCSA publications "Ready to Move” and "Your Rights and Responsibilities When You Move" via hyperlink and accessed the Federal consumer protection information on the Internet." Additionally, in accordance with 49 CFR 371.113(c)(1), the customer agrees to waive a physical survey of the household goods and alternatively agrees to receive a Binding Estimate based upon the customer-provided item list of property to be transported and services ordered. The terms of this estimate and all services to be provided are subject to the carrier's tariffs, incorporated by reference, and available for inspection upon reasonable request at the carrier's offices.
*Please click to view your Rights and Responsibilities When You Move.
*Please click to view your Ready To Move Brochure.
The neutral arbitration program has been designed to give neither party any special advantage. If a dispute arises between the carrier and the shipper arbitration may be a mutually beneficial alternative to help resolve the dispute. Section 49 U.S.C. Section 375,211 provides that a mover must have a program in place to provide shippers with an arbitration alternative. Arbitration is an alternative to courtroom litigation. It provides each party to the dispute to present their cases and allows a neutral third-party arbitrator to decide the merits of each side's case. Arbitration subject to this agreement shall be conducted via written submission and, subject to the arbitrator's discretion, through telephonic appearance. After the initial filing fees have been paid and the arbitrator selected, the initiating party or "claimant" must submit a written brief summarizing their legal position or factual claims. All supporting documentation must be included with the initial arbitration brief. Copies of all documents must be submitted to all parties involved in the arbitration. Upon receipt of the claimant’s arbitration brief and supporting documents, the responding party or "respondent" will have 30 days to file their responsive arbitration brief and the supporting documentation. Further deadlines and timetables are subject to the arbitrator's discretion. Legal effects: if the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law. All parties agree that the arbitrator's decision will be based exclusively on the governing United States Federal Law without regard to conflicting State laws or regulations. Applicable costs: each party is responsible for its own costs associated with the arbitration. A benefit to the arbitration alternative may be that it is less expensive than traditional litigation. Each party is responsible for 50% of the costs for securing the arbitrator and 100% of their own expenses, including but not limited to attorney fees. Call carrier for forms and more info. The arbitration will be conducted by The American Trucking Association ATA Household Goods Dispute Settlement Program Rules please click here for the form Arbitration Request Form

The shipper (customer) has represented and warranted to the carrier that it is lawful possession of any legal right and authority to tender all of the property herein and that there are and will be no liens, mortgages, or encumbrances on said property superior or adverse to the legal right and authority of shipper to contract for services and if there be any litigation concerning the property, the shipper agreed to pay all storage and other together with costs and expenses, including reasonable attorney's fees which this carrier may be reasonably incur or become liable to pay in connection therewith. This carrier shall have a lien on said property for charges and for such costs and expenses. The shipper agrees to indemnify the carrier about any costs and expenses including but not limited to attorney fees, with regard to a claim of ownership and/or possession made by any third party with regard to the goods specified herein.
Neither the carrier nor vessel shall be responsible for loss or damage arising or resulting from (a) an Act of God; (b) an Act of War; (c) an Act of public enemy; (d) fire, unless caused by the actual fault of the carrier; (e)perils, dangers, and accidents of the sea or other navigable water; (f) inherent defect, quality or vice of goods; (g) goods packed by shipper; (h) any other cause arising without the actual fault of the carrier. Additionally, mechanical vehicles including but not limited to automobiles, motorcycles, scooters, boats, airplanes, ATVs, go-carts, riding lawnmowers, tractors, and other similar vehicles are transported at the sole risk of the shipper since all coverage for those items is waived against the carrier, its agents or representatives. The carrier shall not be held responsible for any items insisted by the shipper to be moved through impassible passageways or other impassible openings. Should this matter go to collections, the debtor will be responsible for the cost of collections. In accordance with 49 CFR371.113 (1), the shipper agrees to waive a physical survey of the household goods and alternatively agrees to receive a BINDING estimate based upon the shipper-provided item list of property to be transported. WAYFLOWERS VAN LINES LLC is a licensed carrier and broker. In the event we do not have an available truck, WAYFLOWERS VAN LINES LLC will secure your move with a vetted carrier who is part of our network and authorized through the FMCSA.
WAYFLOWERS VAN LINES LLC is an FMCSA-authorized household goods motor carrier.
Agreed on the mandatory choice of law, venue & jurisdiction. Should any disputes of a legal nature arise between WAYFLOWERS VAN LINES LLC ( carrier) and the shipper, said suit shall and must only be brought in the circuit or county court in and for Union County North Carolina. Both parties agree to submit themselves to the jurisdiction of the North Carolina courts and agree given the relationship to the state, such exercise is reasonable and lawful. The shipper consents to the jurisdiction in Union County North Carolina, and waives all other rights.

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